Faqs
Flights FAQ's
Q. How do I register to become a member of https://stellartravelogue.com/?

To become a member of www.stellartravelogue.com costs nothing. Simply click on the 'Register With Us' button on the left of this page, and within three working days, you'll receive a unique login ID and password from us.

Each user name has a unique identity and cannot be changed. However, should you want to change your password you can do this by selecting 'Account Settings' from the drop-down menu next to your name (top right corner of the page) and clicking on the 'Agency Details' tab.

Stellar Travelogue is India's largest B2A travel portal. We offer a wide range of services to our partners, enabling them to serve their customers efficiently, with the right pricing and inventory.

On the home page, underneath the 'Login' button, you'll see 'Forgot Password?' Just click on that, enter your user name and e-mail ID, and we'll e-mail a link from where you can select a new password.

Apart from vast hotel and flight inventories, and around the clock customer support, you will also benefit from discounts on sales of air tickets, hotel reservations, holiday packages, LTC, insurance and other travel services.

We have a team of travel and technical consultants ready and waiting for your call. Just dial through to our helpdesk on +91-11-25140201 to access around the clock support.

Yes, you can. Just go to 'Account Settings' and in the 'Preferences' tab, you can set the service fee for each airline, and for domestic and international hotels.

You can make payments using credit cards, cheques, demand drafts or cash.

To make a payment to your account, you need to click on 'Make Payment' in the 'Accounts' drop-down menu. This will take you to a page where you can quickly and easily pay any amount into your account.

Completely safe and secure. All transactions on Stellartravelogue.com are protected by SSL (Secure Sockets Layer). This is a secure encryption technology provided by VeriSign, the leaders in the field of internet security.

Yes, you can hold a booking for 24 hours. You then need to confirm that booking within the 24 hour period; otherwise the reservation will automatically be released.

You can request a copy of e-tickets that have been booked at any time via the Stellar Travelogue portal. Simply access the ticket queue, from where you can print it out or make a request for it to be e-mailed to you.

Boarding passes are given to customers at the time of check-in. Ensure they take their e-ticket and one form of identification with them when travelling.

It's possible to cancel flights from within the 'Ticket Queue' screen. Here you need to select the 'Request Change' option for the relevant PNR.

Each airline has its own cancellation policy. Therefore, we suggest that you always cancel the flight as early as possible, and certainly no less than two hours before the departure time.

You can book up to nine seats at a time (except Jet Lite)

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Online Card Payments

Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.

Stellar Travelogue, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Stellar Travelogue offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.

If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Stellar Travelogue 72 hours prior to the time of departure; else, the order is liable to be cancelled.

Stellar Travelogue charges a service fee on all domestic airline bookings. In case of cancellation of booking, this fee is non-refundable.

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Internet Banking

If you have an account with any of the below mentioned banks, then you can pay for your order through the respective bank's net banking options and the amount will be automatically debited from your account. stellartravelogue.com processes payments through an online gateway system which enables safe and secure transactions.

  • Allahabad Bank
  • Axis Bank
  • Federal Bank
  • Union Bank
  • Karnataka Bank
  • Jammu & Kashmir Bank
  • Catholic Syrian Bank
  • Tamil Nadu Cooperative Bank
  • ING VYSYA Bank
  • United Bank
  • Kotak Bank
  • Bank of Baroda
  • Bank of India
  • Bank of Maharashtra
  • Bank Bahrain and Kuwait
  • Central Bank of India
  • Shamrao Vitthal Cooperative Bank
  • Development Bank of Singapore
  • Punjab & Maharashtra Bank
  • Canara Bank
  • HDFC
  • RBS
  • SBI
  • YES
  • PNB
  • IDBI
  • ICICI
  • Dhanlaxmi
  • IOB
  • Standard Chartered
  • Indian Bank
  • Vijaya Bank
  • City Union Bank
  • South Indian Bank
  • Lakshmi Vilas Bank
  • Corporation Bank
  • Deutsche Bank
  • Citi Bank
  • Federal Bank
Transaction Confirmation

You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your "spam" or "junk" folder to verify that it has not been misdirected, and if still not found, please contact our call centre.

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Delivery of Products/Services
What is an e-ticket?

An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket. How will I get my e-ticket details?

Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with stellartravelogue.com, please call our Customer Care Representative. Stellar Travelogue shall not be liable if customers do not comply with this requirement.

Is it necessary to carry my e-ticket with me?

Yes, it is mandatory for you to carry a copy of your e-ticket as sent by Stellar Travelogue. In the event that you fail to present a copy of your e-ticket, Stellar Travelogue will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.

How will I get my boarding pass for an e-Ticket?

You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver's license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.

Prepaid Ticket Advice ("PTA") A PTA is a Prepaid Ticket Advice. We will give you a PTA number that you need to present at the airport check-in counter of the airline. The airline representative will print and give you your ticket at that time.

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