Website Terms Of Use

Last Revised on 22 January 2019

AGREEMENT BETWEEN CUSTOMER AND BEX TRAVEL ASIA PTE. LTD.

 

This Website is operated by BEX Travel Asia Pte. Ltd., a Singapore private limited company. Reference to the term Website shall include access to this Website via desktop, laptop, mobile devices and/or any other device capable of connecting to the Internet. This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms 'we', 'us', 'our' and 'Expedia' refer to BEX Travel Asia Pte. Ltd. ('Expedia'). The term “Expedia Companies” refers to Expedia, its subsidiaries and its corporate affiliates collectively. The term “Expedia Partners” refers to any affiliated, co-branded and/or linked website through which Expedia provides links, content or service. The term 'you' refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

This Website is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (the 'Terms of Use'). Please read the Terms of Use carefully. By accessing or using this Website, booking any reservations for travel products or services on this Website, or contacting our call center agents, you agree that the Terms of Use then in force shall apply. If you do not agree to the Terms of Use, please do not use or book any reservations through this Website or our call center agents. Expedia may at any time change these Terms of Use and your continued use of this Website is conditioned upon acceptance of the updated Terms of Use.

USE OF THE WEBSITE

As a condition of your use of this Website, you warrant that

  1. you are at least 18 years of age and are of sound mind,
  2. you possess the legal authority to create a binding legal obligation,
  3. you will use this Website in accordance with the Terms of Use,
  4. you will only use this Website to make legitimate reservations for you or for another person for whom you are legally authorized to act,
  5. you will inform such other persons about the Terms of Use that apply to the reservations you have made on their behalf, including all rules and restrictions applicable thereto,
  6. all information supplied by you on this Website is true, accurate, current and complete, and
  7. if you have an online account with this Website, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.

We retain the right in our sole discretion to deny access to anyone to this Website and the services we offer, at any time without notice and for any reason, including, but not limited to, for violation of these Terms of Use.

PROHIBITED ACTIVITIES

The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers. While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website. Additionally, you agree not to:

  1. use this Website or its contents for any commercial purpose;
  2. make reservation for travel-related products or services or other products on this Website for the purposes of resale;
  3. make any speculative, false, or fraudulent reservation or any reservation in anticipation of demand;
  4. access, monitor or copy any content or information of this Website using any robot, spider, scraper or other automated means or any manual process for any purpose without our express written permission;
  5. violate the restrictions in any robot exclusion headers on this Website or bypass or circumvent other measures employed to prevent or limit access to this Website;
  6. take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure;
  7. deep-link to any portion of this Website (including, without limitation, the purchase path for any travel services) for any purpose without our express written permission; or
  8. 'frame', 'mirror' or otherwise incorporate any part of this Website into any other website without our prior written authorization.

If Expedia suspects that you have breached the Terms of Use (including without limitation if you have made multiple reservations on the Website and Expedia considers (acting reasonably) that any such reservations are for the purposes of reselling) or your reservation or account shows signs of fraud, abuse, or suspicious activity, Expedia may cancel any reservations associated with your name, email address, or account, and close any associated Expedia accounts.  If such reservations cancelled are non-refundable bookings, Expedia reserves its right not to refund you for the cancelled reservations. In addition, we may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, Expedia reserves the right to take any necessary legal action and you may be liable for monetary losses to Expedia, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Expedia Customer Service.

 

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SUPPLIER RULES AND RESTRICTIONS

Additional terms and conditions of third party suppliers will apply to your reservation and purchase of travel-related goods and services that you select. Please read these additional terms of use carefully. In particular, if you have purchased an airfare, please ensure you read the full terms and conditions of carriage issued by the supplier, which can be found on the supplier’s website. Airlines may, with or without notice, cancel or reschedule your flight. It is your responsibility to check on the scheduled departure time ahead of travel. Expedia shall not be responsible for, or the failure to inform you of, any cancellation of your flights, or changes in your flight schedule. To minimize the impact to your travel plans, you are advised to purchase travel insurance to cover travel disruption. You agree to abide by the terms and conditions of purchase imposed by any third party supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the third party supplier's rules and restrictions regarding availability and use of fares, products, or services. We reserve the right to cancel your booking if full payment is not received in a timely fashion.

Some hotel suppliers may require you to present a credit card or cash deposit upon check-into cover additional expenses during your stay. Such deposit is unrelated to any payment received by us or payable for your hotel booking.

Such deposit is unrelated to any payment received by Expedia for your hotel booking. You acknowledge that some third-party suppliers offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such supplier’s rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable travel product or services, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.

You may be offered the opportunity to book a reservation for a combination of two one-way tickets instead of a roundtrip ticket. Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes You to make changes to the other flight, You will be responsible for any fees incurred for making changes to the unaffected flight.

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PRIVACY POLICY

Expedia believes in protecting your privacy. Please click here to review our current Privacy Policy, which also governs your use of the Website, and is incorporated by reference, to understand our practices: Privacy policy

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HOW OUR SORT ORDER IS DETERMINED

As a traveler shopping on our site, you have many options to help you find the perfect hotel, flight, car rental, cruise or activity. The “sort” settings allow you to order search results to your preference, whether based on price, verified review score, or other criteria. The “filter” settings also allow you to include or exclude various options to suit your travel needs. If no options are selected, we will show a range of relevant options in the search results, based on the criteria outlined below:

  • Lodging: Our default sort order reflects the relevance of properties to your search criteria, as we want to make sure you are able to quickly and easily find the offer that is right for you. We measure relevance by taking into account factors like a property’s location, its review scores, the popularity of the property (measured by how many travelers on our sites make bookings at that property), the quality of the content provided by the property, and the competitiveness of the property’s rates and availability, all relative to other properties meeting your chosen search criteria. The compensation which a property pays us for bookings made through our sites is also a factor for the relative ranking of properties with similar offers, based on the relevance factors described above. On our non-default sorts (for example, if you sort by price or by star rating), we will order properties with similar results based on the factors above.
  • Flights: Our default sort order is based on lowest price. In cases where two flights have the same price, the shorter flight is listed first.
  • Car Rental: Our default sort order is primarily driven by price, but we may consider other relevant factors such as popularity, customer reviews, convenience of pickup location, and car type or category.
  • Cruise: Our default sort order is based on a number of relevant factors such as cruise line rating, ship rating, price per day, origin rating, destination rating, length of cruise, and booking window.
  • Activities: Our default sort order is manually curated by destination managers familiar with each market, taking into account such factors as price, popularity, distance from hotel options, and traveler feedback.
  • Packages: When combining several different travel products into a vacation package, we use the criteria outlined above to determine the sort order for each product.

Additionally, we continually optimize our service to provide you with the best experience. Accordingly, we may test different default sort order algorithms from time to time.

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UNPUBLISHED RATE RESERVATIONS

When available, Hotwire, Inc., a corporate affiliate of Expedia, may offer additional, discounted hotel booking options on the Website. These hotels, called Expedia Unpublished Rate hotels, are different from other hotels offered on the Website in several important ways. The name and exact address of the hotel are not shown until after payment has been made for the booking. All bookings are final and cannot be changed, refunded, exchanged, cancelled, or transferred to another party. Your credit card will be charged for the amount shown even if you do not use the booking. Room type will be determined by the hotel based on the number of guests provided at time of booking. All reservations are booked for stays in non-smoking rooms (subject to availability). Hotel room assignments are determined at check-in and upgrades are not available. The maximum number of Expedia Unpublished Rate rooms that can be booked at one time is six. All Expedia Unpublished Rate rooms will be booked under the same name, and the guest under whose name the reservation is made must be present at check-in. Expedia Unpublished Rate hotels are not eligible for hotel reward or club programs. Upon check-in, guests must present a valid ID and credit card in their name (the amount of available credit required will vary by hotel). Debit cards may not be accepted. For information about tax recovery charges, service fees, and taxes on our services, where applicable, please see "Prepaid Hotel Reservations."

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ACCEPTABLE PAYMENT METHODS

By booking with or through Expedia, you authorize the Expedia Companies and its agents and service providers to transact with your bank or other payment gateways on your behalf to obtain the necessary information required to process payment, confirm payment, resolve inquiries and billing disputes, and/or as otherwise required to manage the booking.

Agency Bookings: For some bookings, Expedia and/or any Expedia Companies (“Agent”) will only act as an intermediary between you and the service providers, and you agree that the contractual relationship will be directly between you and that service provider. The Agent’s sole role and responsibility is to transmit the details of your reservation to the relevant service provider (“Service Provider”), and send you a confirmation email for and on behalf of the relevant service provider (“Agency Bookings”). Payments for all the Agency Bookings will be in accordance with the terms and conditions set out by the Service Provider (“Service Provider’s Terms”). You agree to be bound by the Service Provider’s Terms, which could include (but not limited to) the Service Provider’s rules and restrictions regarding availability and use of fares, products, or services. Certain service providers could also offer the opportunity for reservations to be paid or a deposit to be taken during the reservation process by means of secure online payment. For all Agency Bookings, payments will be processed directly by the Service Provider on your credit/debit card or bank account.

Merchant Bookings: For transactions other than Agency Booking (“Merchant Bookings”), Expedia accepts cards with MasterCard or Visa branding, which your issuer allows you to use to make purchases online. You will not be asked to provide your online banking user name or password to the Expedia Companies (“Account Access Data”). The Expedia Companies do not want any information regarding your Account Access Data and you agree not to provide us with your Account Access Data.

 

FOREIGN EXCHANGE MANAGEMENT RULES

You hereby agree and acknowledge that all foreign exchange drawals shall be made in compliance with the Foreign Exchange Management (Current Account Transactions) Rules, 2000 (as may be amended from time to time).

FARES AND PRICES

Subject to the below, you acknowledge and agree that your debit or credit card will be charged by Hotels.com India Private Limited or another member of the Expedia Companies or the supplier(s) with which your booking is made (as applicable) for the total booking price of the travel services in full at the time of the booking, which includes the price displayed on the Website, plus tax recovery charges, and service fees.

Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other travel suppliers may change their prices without notice.

In the event that you book accommodation (with the exception of prepaid hotel accommodation as set out below), you acknowledge and agree that all charges and other costs relating to your booking are payable by you to the accommodation provider at the time requested by the accommodation provider (usually upon check-in or check-out from the accommodation).

Prices and fees for some low-cost flights originating overseas, or additional baggage fees for certain airlines, may be in another currency (e.g. EUR), for which we will provide an estimate for in the default currency of this Website, or selected preferred currency (if applicable). The actual amount charged by the low-cost carrier may slightly differ due to varying exchange rates applied by different card issuers. In addition, your statement may include a conversion or transaction fee (which may be in a foreign currency) charged by your card issuer to process the transaction. Expedia is not associated with these additional fees and will not be held liable for any fees relating to varying exchange rates and card issuer fees.

We do not charge an amendment fee for changes made by you on any bookings except air bookings, where we do charge an amendment fee. However, the relevant Third Party Supplier may charge a fee in connection with any changes, which will be payable by you (if any). The price of your new arrangements will be based on the prices that apply on the day you ask us to make the change. These prices may not be the same as when you booked the products or services.

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PREPAID HOTEL RESERVATIONS

The price displayed on the Website is a combination of the room rate for rooms reserved on your behalf through Expedia and compensation retained by Expedia for its services. You authorize Expedia to book reservations for the total reservation price, which includes the room rate displayed on this Website, plus tax recovery charges and service fees. You agree that your debit or credit card will be charged by Hotels.com India Private Limited or another member of the Expedia Companies on behalf of Expedia for the total reservation price. Upon submitting your reservation request you authorize the Expedia Companies to facilitate hotel reservations on your behalf, including making payment arrangements with hotel suppliers.

The tax recovery charges on prepaid hotel transactions are a recovery of the estimated taxes (e.g. sales and use, occupancy, room tax, excise tax, value added tax, etc.) that the Expedia Companies pay to the hotel in connection with your bookings. The hotels charge the Expedia Companies for certain charges, including such tax amounts. The hotels are responsible for remitting these amounts to the applicable taxing jurisdictions, as applicable. Taxability and the appropriate tax rate vary greatly by location. The actual amounts paid by the Expedia Companies to the hotels in connection with taxes may vary from the tax recovery charge, depending upon the rates, taxability, etc. in effect at the time of your actual use of the hotel. In certain jurisdictions, VAT, GST or other similar taxes may be imposed on the booking price or the compensation Expedia retains for its services. The actual tax amounts on our services, if any, may vary depending on the rates in effect at the time of your hotel stay. We may retain service fees as additional compensation in servicing your travel reservation. Service fees retained by Expedia for its services vary based on the amount and type of hotel reservation.

You may cancel or change your prepaid hotel reservation, but you will be charged the cancellation or change fee indicated in the rules and restrictions for the hotel reservation. If you do not cancel or change your reservation before the cancellation policy period applicable to the hotel you reserved, which varies by hotel (usually 24 to 72 hours) prior to your date of arrival, you will be subject to a charge equal to applicable nightly rates, tax recovery charges and service fees. In the event you do not show for the first night of the reservation and plan to check-in for subsequent nights in your reservation, you must confirm the reservation changes with us no later than the date of the first night of the reservation to prevent cancellation of your reservation.

You agree to pay any cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the Terms of Use imposed with respect to your prepaid hotel reservations.

You may not book reservations for more than 8 rooms online for the same hotel/stay dates. If we determine that you have booked reservations for more than 8 rooms in total in separate reservations, we may cancel your reservations, and charge you a cancellation fee, if applicable. If you paid a non-refundable deposit, your deposit will be forfeited. If you wish to book reservations for 9 or more rooms, you must contact Expedia’s group travel specialists by phone at +1-800-916-3290 or by filling out the group travel form online. One of our group travel specialists will research your request and contact you to complete your reservation. You may be asked to sign a written contract and/or pay a nonrefundable deposit.

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PAY NOW OR PAY AT PROPERTY

With certain hotels, you may be presented with the option to pay online now or pay when you stay at the hotel. If you select the “Pay Now” option, the Expedia Companies will charge the amount shown to your credit card immediately. If you select the “Pay at Property” option, the hotel will charge your credit card in the local currency at the time of your stay. Tax rates and foreign exchange rates could change in the time between booking and stay. Your credit card provider may also charge a foreign currency conversion fee. The Expedia Companies' Coupons may only be applied to 'Pay Now' bookings.

CURRENCY CONVERTER

In calculating the amount payable we have the right to round up a nominal amount (such as 1 cent, 2 yen, 3 rupees) for each line item to account for variances in the way we and our Suppliers handle currency conversions. The amount rounded-up will not exceed 6 Singapore cents.

If a currency converter is available on this Website, the following terms and conditions apply: Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate, and actual rates may vary. Currency quotes are not updated every day. Check the date on the currency converter feature for the day that currency was last updated. The information supplied by this application is believed to be accurate, but the Expedia Companies, the Expedia Partners, and/or our respective suppliers do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

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PAYMENT AND FEES

In the event that your payment is taken at the time of booking, the company taking that payment and charging your payment card will be: (1) Hotels.com India Private Limited, or another member of the Expedia Companies, on behalf of Expedia and the travel service provider, or (2) the travel service provider directly. Where Hotels.com India Private Limited takes your payment and charges your card, the law governing that payment transaction will be the laws of India. You agree that Indian Courts shall have jurisdiction to hear and determine any dispute arising from the payment transaction with Hotels.com India Private Limited. Payment for your car rental booking is charged directly by the travel service provider and not the Expedia Companies.

Many bank and card companies charge their account holders a transaction fee when the card issuer and the merchant location (as defined by the card brand (e.g. Visa, MasterCard, American Express) are in different countries. The currency exchange rate, if applicable, and any transaction fee are determined solely by the bank or other agency processing the transaction. These fees may be applied by the card issuer as a charge to the cardholders account. This means the amount listed on your card statement may be a different figure than the figure shown on the billing summary page for a reservation booked on this Website. If you have any questions about these fees or any exchange rate applied to your booking, please contact your bank.

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CONDITIONS FOR USE OF DISCOUNT COUPONS

Discount codes ("Coupons") may be applied to prepaid hotel bookings, excluding bookings at non-participating hotels whose list will be made available along with each specific Coupon. Participating hotels are subject to change at any time. Unless stated otherwise in a particular Coupon’s terms & conditions:

  1. The Coupon is personal to you, can only be used once and will be deemed fully redeemed and expired once a qualifying booking has been made. Where the Coupon is for hotel bookings only: Coupon may be applied to a pre-pay hotel-only booking (not a hotel booking in combination with any other product such as flight + hotel or flight + hotel + car) made online with this Website. The Coupon can only be used for pre-pay bookings and cannot be redeemed against bookings which are paid at the destination. 
  2. Where the Coupon is for package bookings only: Coupon may be applied to flight+hotel package bookings made online with this Website. This Coupon may not be used for other package bookings (e.g. flight + hotel + car packages or packages offered by third parties), hotel-only bookings, or flight-only bookings. The Coupon can only be used for pre-pay bookings and cannot be redeemed against bookings which are paid at the destination.
  3. Unless stated otherwise in a particular Coupon’s terms and conditions, the Coupon cannot be redeemed against bookings which are not for Eligible Hotels. An “Eligible Hotel” refers to a participating hotel labelled “Expedia Rate” which is not on the exclusion list in [https://www.expedia.co.in/g/rf/coupon-exclude-hotels] (”Exclusion List”) and for which payment is made at the time of booking to Expedia. The Exclusion List may be amended from time to time without prior notice.
  4. Provided that you spend the minimum spend stipulated in the Coupon, the Coupon entitles you to the Discount off the price of the relevant travel reservation before the application of any taxes, tax recovery charges, applicable fees or additional costs.
  5. The Coupon cannot be redeemed against taxes, tax recovery charges, supplier fees, cancellation or change fees/penalties, administrative fees or other miscellaneous charges, which are the sole responsibility of the customer.
  6. The Coupon is valid only for the redemption period, for travel during the travel period, when booked on the Website only, and not on any other Expedia sites.
  7. Usual booking terms and conditions apply in accordance with these Terms of Use and all bookings are subject to availability.
  8. Only one Coupon per transaction may be used. In a multiple-room booking, the Coupon will be applied to only to the lowest priced room in the transaction.
  9. The Coupon may not be used or combined with other coupons, promotions or special offers.
  10. The Coupon cannot be used for any booking previously made. The Coupon has no cash value and no refunds or cash alternative will be offered. There is no residual value and no credit will be issued if the purchase amount is less than the prescribed discount.  The Coupon may not be re-used, even in the event that you change or cancel the booking.
  11. The Coupon is void where prohibited by law and may only be used by legal residents of India aged 18 and over.
  12. The Coupon may not be used by employees of Expedia group companies or any other person professionally connected with this offer including, without limitation, travel agency affiliate program partners.
  13. Improper use of the Coupon by you including, but not limited to, publication or selling of the Coupon is prohibited, will result in the voiding of the Coupon, and may constitute fraud.
  14. The Coupon may not be transferred or sold. Coupons obtained through unauthorized channels, mutilated, altered, copied, forged, damaged, manipulated, or tampered with in any way will be deemed void.
  15. If Expedia becomes aware, or has reason to suspect (in Expedia’s reasonable opinion), that a customer: (a) has breached these coupon conditions; (b) obtained this Coupon from an unauthorized channel; (c) has used the Coupon with a view to re-selling any accommodation booked; (d) engaged in conduct which impacts on the fairness, integrity or proper conduct of this offer; or (e) otherwise acted fraudulently, Expedia may, in its absolute discretion, cancel all bookings made by the customer using the Coupon without giving any reasons thereon. Expedia reserves the right not to refund customers for the cancelled transactions, including any non-refundable bookings.
  16. For avoidance of doubt, the Coupon can only be used by a customer making a booking directly on the Website, and cannot be used through or by a third party travel agent or intermediary.
  17. Expedia reserves the right to vary conditions of use of the Coupon or to withdraw the Coupon at any time. Expedia’s decision is final in all matters relating to this offer. Terms and conditions of the Coupon are as written and cannot be changed by any representation of any unauthorized person.
  18. The Coupon is offered by BEX Travel Asia Pte. Ltd. (Company registration number 201113337M), a company incorporated under the laws of Singapore having its registered office at 8 Marina Boulevard #05-02, Marina Bay Financial Centre Tower 1, Singapore 018981.